FAQ

Questions?

- When will my order arrive?
Please refer to the tracking number in your confirmation email.

Domestic orders are shipped with USPS. Most orders are delivered within 1-7 days.

International orders are shipped via USPS, UPS or DHL. Most orders arrive within 7-21 days.

Delivery times may vary based on location and carrier. 

- Holiday Shipping Deadlines 2024
All holiday orders must be placed by December 16 and will be shipped by December 17, 2024. Orders are shipped via USPS.

- My order is lost. What should I do?
Domestic: If your domestic order is lost in the post, please contact the shipping provider with the reference number from your purchase confirmation.

International: International orders without upgraded tracking cannot be refunded or replaced. Contact me for tracking options to international locations before ordering.

 

- Do you accept returns or exchanges?
MCreativeJ does not accept returns or exchanges. If there is an issue with your order, please reach out to Melissa at mcreativej@gmail.com within 14 days of receipt.

 

- Do you offer refunds?
Unless an error is made on the part of MCreativeJ, returns, refunds, and exchanges are not accepted.

 

- Do you accept custom or personalized orders?
I am not currently accepting custom or personalized orders at this time.

 

- Do you offer wholesale?
Yes! MCreativeJ is available on Faire.